Cancellation & No Show Policy
Your spa treatments are reserved especially for you. We value your business and ask that you respect the spa's scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance. Please leave enough time to get to your appointment, anticipating traffic and parking. If you arrive more than 10 minutes past your appointment, we will need to reschedule.
Any cancellations with less than 24 hours of notice are subject to a cancellation fee amounting to 50% of your scheduled service. Clients who miss their appointments without giving any prior notification will be charged in full for the scheduled service. If you book a service on the day of and you cancel or no show, you will be charged in full. If you are late we reserve the right to cut your service, you will be charged for the service you booked not the cut service. If you are late and do not have enough time to perform any service due to timing, you will be charged in full.
When you schedule your appointment with us, you are agreeing to these policies. All services require a credit card to guarantee a reservation. There is an automated email appointment reminder that will go out 48 hours before your scheduled appointment as well as an automated text reminder that will go out 24 hours before your appointment. Should you need to cancel or reschedule before the cancellation period- please call or email. Upon checkout, guests may choose their method of payment.